Frequently Asked Questions (FAQs)

Are you registered with the FDA?
Yes. We have regular FDA inspections of our facility. QC Laboratories'  FDA Registration number is 2515238.

May we visit your facility?
We encourage you to visit our facility. We believe an on-site visit is critical when you are making a decision as important as selecting a food contract laboratory. When you visit QC, we will arrange a tour of the facility, a meeting with our QA staff to discuss our QA program and review our SOPs, and a meeting with our technical staff to discuss any specific requirements or questions you might have. If you’re unable to visit, we can arrange conference calls with our QA and technical staff and provide you with a copy of our Food Department Statement of Qualifications.

Who should I talk to when I call QC Laboratories?
Any questions you may have regarding our services, including scheduling a sample collection or pick up, should be directed to our client service department. Our knowledgeable representatives will assist you in submitting your samples to QC, tracking their status during analysis and guide you in interpreting the results when you receive your report. We can also provide you with all the necessary sample containers. Please contact a representative at 1-800-289-8378 or 1-215-355-3900.

How do I open an account with QC Laboratories?
Please call our client service representatives at 1-800-289-8378 or submit a quote request. A business development representative will discuss your requirements and then send you a quotation and supplies, if required.

How do I get a price quotation?
Request a quote here or call one of our client service representatives at 1-800-289-8378 to request a quotation or preparation of a formal proposal. Quantity and frequency discounts are available.

How do I submit samples to QC?
Samples may be submitted to QC Laboratories directly by the client, by one of QC’s field representatives (who may have collected samples for you), or by any common carrier. In any case the following information, at a minimum, should be submitted with the samples:

• Your name or the name of your company, along with the complete address to which the final report should be sent.
• A complete billing address.
• A full description of the samples submitted, including collection date(s), time(s), and an identification label unique to each sample.
• The analysis being requested, including method citation(s), if available
• A Chain of Custody form (click here to download Chain of Custody form

Can you pick up samples at my facility?
QC Laboratories operates a fleet of vehicles to provide flexible pick-up service. Our service area for pick-up includes: central and eastern Pennsylvania, Delaware, New Jersey. With QC’s pick-up service, you don't have to deal with packing samples for travel via an overnight courier and samples arrive the same day they are picked up. Rush services are also available for an additional surcharge.

What are your business hours?
Our business hours are from 8:00 a.m. to 4:30 p.m. (Eastern Standard Time), Monday through Friday, however, QC is one of a small group of laboratories that can offer 24 hour emergency analytical services.

How do I get a price list?
Please email SALES@QCLABORATORIES.COM or call 1-800-289-8378 or 1-215-355-3900 and we can provide you with a price list and a price quotation tailored to your specific testing needs.

How does QC return my samples?
Please indicate on your sample submission form that you want unused samples to be returned. Indicate how the samples should be returned and list the account number of the courier you wish QC to use (FedEx or Airborne). If you do not request sample return, your sample will be discarded once testing is completed.

How can I acquire a copy of an old report?
QC can provide copies of archived report(s). We may require additional charges depending on the quantity of records.

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